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Why is my page not fully loading?
If you experiencing issues with ChildWare pages not fully loading, or if you are missing tabs (see below) please follow these troubleshooting steps.
First, be sure that you have not lost internet connection. Check your internet connection by clicking on the bars located at the bottom right hand of your computer.
If your internet connection is not the issue, you will need to clear you browser’s cookies and cache.
If you are using Google Chrome:
- Open Chrome
- On your browser toolbar, click the Chrome menu
- Click More Tools>Clear browsing data.
- In the box that appears, click the checkbxes for “Cookies and other site and plug in data” and “Cached images and files” .
- Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything.
- Click Clear browsing data
If you are using Firefox:
- Open Firefox.
- On your broswer toolbar, click on the Firefox menu.
- Click Options, then click Privacy from the left side menu.
- Click clear your recent history.
- In the box that appears, click the checkboxes for “Cookies” and “Cache”.
- Use the menu at the top to select the amount of data that you want to delete. Choose the everything to delete all history.
- Click Clear Now.
If you are using Safari on a Mac:
- Open Safari.
- Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
- In the window that appears, click Privacy tab. Click the button Remove All Website Data.
4. Click Remove Now in the pop up window that appears.
Military Veterans
This How-to-guide will review changes for the 2015-2016 for PIR for questions C.38.
Parent/Guardian Relationships
This How to Guide will review changes for 2015-2016 program year for PIR questions C.35 -37.
Father Engagement Tracking
This guide reviews changes to father engagement tracking for the 2015-2016 program year.
Head Start Missing Data Check on Discharge
When discharging a child enrolled in Head Start, you will receive a notification if there is missing data related to Head Start Performance Standards or data required for the Head Start PIR. The notification will display as a popup message:
The grid below describes each data point and how the popup will display on the discharge if missing information is found. Click here for a printable version of this sheet.
| DATA CHECK | POP UP MESSAGE DISPLAY | CHILDWARE MODULE |
| Provider verification record for type ‘primary care’ with verification date during program year | Missing medical home verification | Child Record > Health Tab > Insurance & Providers Sub Tab |
| Provider verification record for type ‘dental care’ with verification date during program year | Missing dental home verification | Child Record > Health Tab > Insurance & Providers Sub Tab |
| Insurance verification record during program year | Missing insurance verification | Child Record > Health Tab > Insurance & Providers Sub Tab |
| EPSDT verification record for type ‘general’ during program year with status field completed at enrollment and at end of enrollment. | Missing EPSDT status for general health | Child Record > Health Tab > EPSDT Sub Tab |
| EPSDT verification record for type ‘immunization’ during program year with status field completed at enrollment and at end of enrollment. | Missing EPSDT status for immunizations | Child Record > Health Tab > EPSDT Sub Tab |
| General health assessment within 365 days of discharge date entered on save | Missing/expired general health assessment data | Child Record > Health Tab > Assessments & Screenings Sub Tab |
| Vision screening within 365 days of discharge date entered on save | Missing/expired vision screening data | Child Record > Health Tab > Assessments & Screenings Sub Tab |
| Hearing screening with 365 days of discharge date entered on save | Missing/expired hearing screening data | Child Record > Health Tab > Assessments & Screenings Sub Tab |
| Dental assessment within 6 months of discharge date entered on save | Missing/expired dental assessment data | Child Record > Health Tab > Assessments & Screenings Sub Tab |
| BMI assessment during program year | Missing/expired BMI assessment | Child Record > Health Tab > Assessments & Screenings Sub Tab |
| HS eligibility record in current or prior program year with the following fields completed:
Family Type Employment Status Training/School Primary Category Verified On |
Missing eligibility and family data | Child Record > HS Eligibility Tab |
| Minimum of two developmental screening event records during program year with different tools selected | Missing developmental screening data | Child Record > Events & Case Notes Tab |
| Pedestrian safety event during program year | Missing pedestrian safety training | Child Record > Events & Case Notes Tab |
| Primary contact with Education field complete | Missing education level on primary contact | Contact Record > Main Tab |
| Primary contact with Family Partnership Agreement and Family Service Specialist Signature date during program year | Missing FPA on primary contact | Contact Record > Family Partnership Tab |
| Primary contact with public assistance verification record during program year with date verified field complete at enrollment and at end of enrollment. | Missing public assistance verification on primary contact | Contact Record > Public Assistance Tab |
Family Service Tracking
This guide reviews changes to family service tracking for the 2015-2016 program year. Programs are now required to report on families who have an identified need or an expressed interest in services as well as reporting the services that were received.
To account for this change in reporting, we have streamlined tracking of family services in ChildWare.
Staff PD-Events
The PD-Events (Professional Development Events) tab in the Staff record provides a location for recording professional development and staff evaluation events for employees. The All PD Events grid displays details for each saved professional development event, including date, event type and notes.
To add a new professional development event record, click the ‘Add PD Event’ button.
Record date, type (including options for professional development plans, staff classroom observations and performance evaluations), who conducted the event and notes.
Save the event by clicking ‘OK’.
Staff PD-Training
The PD-Training tab in the Staff record houses professional development and training records for employees. The tab summarizes data into three areas: Basic Training, Training Hours in the Past Year and All Training Received.
The Basic Training section displays most recent date and expiration date of state required trainings like CPR, Mandated Reporter and First Aid, as well as Act 48 PPID (Professional Personnel ID).
The Training Hours in Past Year section presents hours received towards DHS, PQAS, Act 48 trainings in addition to PA Stars-specific specialty areas within the last 365 days. This display updates daily.
Training records are added to the All Trainings Received grid by clicking the ‘Add Staff Training’ button.
Details, such as the date, title of training, instructor, type, hours, can be captured for each training. Be sure to select the correct training type, as this designation is important for accurate reporting for Keystone Stars and DHS regulations. For Keystone Stars-relevant training, users can indicate if this training counts towards PQAS (Pennsylvania Quality Assurance System) credit, the knowledge area, competency level and topic codes.
Click ‘OK’ to save. Saved trainings display in the All Trainings Received grid, while the Basic Training section enables users to understand when required trainings expire.
As with required staff clearances, it is helpful to set up your To Do list to receive notifications for staff whose basic trainings are approaching their expiration date or have expired.
Staff Documents (ChildWare PLUS)
Note: The Staff Documents tab will only appear for agencies subscribed to ChildWare PLUS. To learn more about the additional system features available through an expanded subscription, visit the ChildWare PLUS page.
To quickly view and add a variety of documents for each employee, navigate to the Documents tab. This tab compiles documents uploaded here and on several other tabs in the staff member’s record.
From the Documents tab you can:
- add a new document (using the ‘Add Staff Document’ button); and
- print a report of all employee documents (using the ‘Print Document List’ button).
The Document Type menu contains many options listed in alphabetical order to help find the document you want to add. After selecting a document type, upload your document (see instructions for uploading files here).
Press ‘OK’ to save the new document.
The Documents tab also allows you to print a report of all saved documents for a staff member with the ‘Print Document List’ button. The report will open as a new tab or window in your browser and can be reviewed or printed, as needed.
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