Targeted Technical Assistance (TA)

ChildWare users receive comprehensive, ongoing Technical Assistance.

ChildWare users have unlimited access to a range of technical supports to help them fully utilize the system, whether they’ve been using ChildWare for 6 weeks or 6 years. Technical assistance usually takes the following forms:

ImpPlan    IMPLEMENTATION PLANNING: The ChildWare Team works with providers to identify their priorities, understand their processes, and develop a plan for integrating ChildWare into center operations. As needs change, the ChildWare Team helps providers adjust their plans accordingly.
training TRAINING: Each new provider receives customized training sessions designed to address areas identified as implementation priorities. Group training webinars are also offered periodically.
syssetup SYSTEM SETUP: The ChildWare Team handles all aspects of system setup, customizing schedules, care types, sites, classrooms, tuition rates, subsidy programs and meals to provider specifications.
migration DATA MIGRATION: If providers are already using electronic files such as other databases or Excel documents, this data can be imported into ChildWare to minimize the need for data entry.
livehelp LIVE TECHNICAL SUPPORT: The ChildWare Team provides users with troubleshooting and technical assistance during general business hours. Contact the Helpdesk by emailing