ChildWare users receive comprehensive, ongoing TA.
ChildWare users have unlimited access to a range of technical supports to help them fully utilize the system, whether they’ve been using ChildWare for 6 weeks or 6 years. Technical assistance usually takes the following forms:
IMPLEMENTATION PLANNING :The ChildWare Team works with providers to identify their priorities, understand their processes, and develop a plan for integrating ChildWare into center operations. As needs change, the ChildWare Team helps providers adjust their plans accordingly.
TRAINING: Each new provider receives customized training sessions designed to address areas identified as implementation priorities. Additional training is provided as providers expand their use of the system. Group training webinars are also offered periodically.
SYSTEM SETUP: The ChildWare Team handles all aspects of system setup, customizing schedules, care types, sites, classrooms, tuition rates, subsidy programs and meals to provider specifications.
DATA MIGRATION: If providers are already using electronic files such other databases or Excel documents, this data can be imported into ChildWare to minimize the need for data entry.
LIVE TECHNICAL SUPPORT: The ChildWare Team provides users with troubleshooting and technical assistance via telephone, e-mail, and remote computer access during general business hours.