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Quick Links for PHL PreK Users


The following resources have been compiled to help accomplish PHL PreK-specific tasks in ChildWare (PDF viewer is required, and links open in new window):

PHLpreK Required Child Data Instructions

Child Information

User Management

Training Sessions

Childware 1.0 Videos

ChildWare 2.0 Videos

ChildWare 2.0 Documentation

Why is my page not fully loading?

If you experiencing issues with ChildWare pages not fully loading, or if you are missing tabs (see below) please follow these troubleshooting steps.



First, be sure that you have not lost internet connection. Check your internet connection by clicking on the bars located at the bottom right hand of your computer.

Internet Connection

If your internet connection is not the issue, you will need to clear you browser’s cookies and cache.

If you are using Google Chrome:

  1. Open Chrome
  2. On your browser toolbar, click the Chrome menu
  3. Click More Tools>Clear browsing dataChrome 2
  4. In the box that appears, click the checkbxes for “Cookies and other site and plug in data” and “Cached images and files” .
  5. Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything.
  6. Click Clear browsing data
    Chrome 3

If you are using Firefox: 

  1. Open Firefox.
  2. On your broswer toolbar, click on the Firefox menu.
  3. Click Options, then click Privacy from the left side menu. Firefox1
  4. Click clear your recent history. 
  5. In the box that appears, click the checkboxes for “Cookies” and “Cache”.
  6. Use the menu at the top to select the amount of data that you want to delete. Choose the everything to delete all history.
  7. Click Clear Now.


If you are using Safari on a Mac:

  1. Open Safari.
  2. Click Safari in the upper left hand side of your screen. In the menu that appears, click PreferencesSafari
  3. In the window that appears, click Privacy tab. Click the button Remove All Website Data.

Safari14. Click Remove Now  in the pop up window that appears.