All posts by childware

Quick Links for PHL PreK Users

The following resources have been compiled to help accomplish PHL PreK-specific tasks in ChildWare (PDF viewer is required, and links open in new window):

PHLpreK Required Child Data Instructions

Attendance

Child Information

User Management

Training Sessions

Videos

 

Why is my page not fully loading?

If you experiencing issues with ChildWare pages not fully loading, or if you are missing tabs (see below) please follow these troubleshooting steps.

Display

 

First, be sure that you have not lost internet connection. Check your internet connection by clicking on the bars located at the bottom right hand of your computer.

Internet Connection

If your internet connection is not the issue, you will need to clear you browser’s cookies and cache.

If you are using Google Chrome:

  1. Open Chrome
  2. On your browser toolbar, click the Chrome menu
  3. Click More Tools>Clear browsing dataChrome 2
  4. In the box that appears, click the checkbxes for “Cookies and other site and plug in data” and “Cached images and files” .
  5. Use the menu at the top to select the amount of data that you want to delete. Choose the beginning of time to delete everything.
  6. Click Clear browsing data
    Chrome 3

If you are using Firefox: 

  1. Open Firefox.
  2. On your broswer toolbar, click on the Firefox menu.
  3. Click Options, then click Privacy from the left side menu. Firefox1
  4. Click clear your recent history. 
  5. In the box that appears, click the checkboxes for “Cookies” and “Cache”.
  6. Use the menu at the top to select the amount of data that you want to delete. Choose the everything to delete all history.
  7. Click Clear Now.

Firefox2

If you are using Safari on a Mac:

  1. Open Safari.
  2. Click Safari in the upper left hand side of your screen. In the menu that appears, click PreferencesSafari
  3. In the window that appears, click Privacy tab. Click the button Remove All Website Data.

Safari14. Click Remove Now  in the pop up window that appears.

Safari2

 

 

 

 

 

Head Start Missing Data Check on Discharge

When discharging a child enrolled in Head Start, you will receive a notification if there is missing data related to Head Start Performance Standards or data required for the Head Start PIR. The notification will display as a popup message:

HSMissingDataCheck

The grid below describes each data point and how the popup will display on the discharge if missing information is found. Click here for a printable version of this sheet.

DATA CHECK POP UP MESSAGE DISPLAY CHILDWARE MODULE
Provider verification record for type ‘primary care’ with verification date during program year Missing medical home verification Child Record > Health Tab > Insurance & Providers Sub Tab
Provider verification record for type ‘dental care’ with verification date during program year Missing dental home verification Child Record > Health Tab > Insurance & Providers Sub Tab
Insurance verification record during program year Missing insurance verification Child Record > Health Tab > Insurance & Providers Sub Tab
EPSDT verification record for type ‘general’ during program year with status field completed at enrollment and at end of enrollment. Missing EPSDT status for general health Child Record > Health Tab > EPSDT Sub Tab
EPSDT verification record for type ‘immunization’ during program year with status field completed at enrollment and at end of enrollment. Missing EPSDT status for immunizations Child Record > Health Tab > EPSDT Sub Tab
General health assessment within 365 days of discharge date entered on save Missing/expired general health assessment data Child Record > Health Tab > Assessments & Screenings Sub Tab
Vision screening within 365 days of discharge date entered on save Missing/expired vision screening data Child Record > Health Tab > Assessments & Screenings Sub Tab
Hearing screening with 365 days of discharge date entered on save Missing/expired hearing screening data Child Record > Health Tab > Assessments & Screenings Sub Tab
Dental assessment within 6 months of discharge date entered on save Missing/expired dental assessment data Child Record > Health Tab > Assessments & Screenings Sub Tab
BMI assessment during program year Missing/expired BMI assessment Child Record > Health Tab > Assessments & Screenings Sub Tab
HS eligibility record in current or prior program year with the following fields completed:

Family Type

Employment Status

Training/School

Primary Category

Verified On

Missing eligibility and family data Child Record > HS Eligibility Tab
Minimum of two developmental screening event records during program year with different tools selected Missing developmental screening data Child Record > Events & Case Notes Tab
Pedestrian safety event during program year Missing pedestrian safety training Child Record > Events & Case Notes Tab
Primary contact with Education field complete Missing education level on primary contact Contact Record > Main Tab
Primary contact with Family Partnership Agreement and Family Service Specialist Signature date during program year Missing FPA on primary contact Contact Record > Family Partnership Tab
Primary contact with public assistance verification record during program year with date verified field complete at enrollment and at end of enrollment. Missing public assistance verification on primary contact Contact Record > Public Assistance Tab