Did nothing happen when you clicked ‘Preview Report’?
Your Pop-Up Blocker is Probably the Problem
The most likely issue is that you have a pop-up blocker that is preventing the browser from opening the report in a new tab or window. If you look closely, you will likely see that you got one of the following messages:
If you are using Google Chrome:
If you are using Firefox:
If you are using Internet Explorer (this will be at the bottom of the screen):
In each of the cases shown above, you can click on the error messages and select ‘Allow pop-ups from this site’.
Unfortunately, Safari does not display an error message. However, if you are having trouble opening reports in Safari, click on the gear icon in the upper right hand corner and uncheck ‘Block Pop-up Windows”.
Pop-ups Not the Problem?
You might also want to make sure that you have the latest version of Adobe Acrobat Reader installed; the free software can be downloaded here. If you need to view the report right away and/or can’t install Adobe Reader your computer, select “Report Viewer” on the “Report Format” section of the Reports Screen. This will launch the report without using Adobe Acrobat.
Still having trouble?
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