Why Did I Get This Error Message?

The system generates this error for multiple reasons. If you encounter this error, we recommend that you close your browser and try logging in to ChildWare again. If you get the error message again the likely problem is that there is a data error that the system is unable to reconcile. Common reasons for this include:

  • Inconsistencies in Service Profile data. This is why we strongly recommend that you not delete service profiles, or change beginning and end dates of profiles. If you need to replace or change an existing service profile, use ‘Add/Change Current Service Profile’ to create a new service profile, rather than deleting it.
  • Inconsistencies in Enrollment Dates. Please avoid editing enrollment dates if at all possible. If you must change a date, be very careful to ensure that the date is not contradicted by any other dates on the child’s record. We also do not recommend deleting enrollment records.

If you are unable to resolve the data error, please call or e-mail us with the name and site of the child and a brief description of what happened. We’ll clear up the data error on the back end as quickly as we can.