Tag Archives: reports

Viewing & Printing Reports

December 27, 2013 childware

Report Formats

ReportFormat

There are three formats for viewing reports. After selecting your preferred format and applying any filters, click ‘Preview Report’ to view and/or print the report.

PDF

This is the default view. When this option is chosen, a new tab or window pops up with the report in PDF format. You can save the file and print from here. If nothing happens when you click ‘Preview Report’, you may have to change your pop-up blocker settings. Find out more here.

You might also want to make sure that you have the latest version of Adobe Acrobat Reader installed; the free software can be downloaded here.

Report Viewer

When this option is selected, the report will pop up as a web page in a new tab or window. In some cases, you will have the the option to sort columns. From this screen, you can export the report to PDF or to an Excel spreadsheet formatted exactly as it is on the screen. Some reports feature custom sorting in Report Viewer mode. If you see two small arrows next to a column header, you can click to sort the report by that column.

If nothing happens when you click ‘Preview Report’, check to see if you have your pop-up blocker activated. If so, you will need change your pop-up blocker settings. Find out more here.

Excel (data)

Report data is exported to an Excel spreadsheet in columnar format. This is useful if you want to manipulate data, merge information from multiple reports, or use this data to create your own report. If you select Excel (data) as your format, ChildWare will export the information in the report directly into an Excel worksheet in columnar format. You may receive one of the messages show below after clicking ‘Preview Report’. Click ‘Open’, ‘Ok’, or ‘Yes’ as appropriate.

The report will open in Excel. The system defaults to Microsoft Excel 2003 for the convenience of users with older versions of the software.

troubleshooting

Why Does The Report Say There Is No Data?

June 19, 2013 childware

Don’t worry, it doesn’t mean your data isn’t there. This is probably because of the Filters used to run the report. If you set the filters to a time period or classroom for which there is no relevant data, the report will be blank. Check to see that you have selected the correct date(s), site(s), and/or classroom(s) and that all other filters for the report are correctly set.

filters

troubleshooting

Why Can’t I Open This Report?

June 19, 2013 childware

Did nothing happen when you clicked ‘Preview Report’?

Your Pop-Up Blocker is Probably the Problem

The most likely issue is that you have a pop-up blocker that is preventing the browser from opening the report in a new tab or window. If you look closely, you will likely see that you got one of the following messages:

If you are using Google Chrome:

chromepopupblocker

If you are using Firefox:

firefoxpopupblocker

If you are using Internet Explorer (this will be at the bottom of the screen):

iepopupblocker

In each of the cases shown above, you can click on the error messages and select ‘Allow pop-ups from this site’.

Unfortunately, Safari does not display an error message. However, if you are having trouble opening reports in Safari, click on the gear icon in the upper right hand corner and uncheck ‘Block Pop-up Windows”.

safaripopupblocker

Pop-ups Not the Problem?

You might also want to make sure that you have the latest version of Adobe Acrobat Reader installed; the free software can be downloaded here. If you need to view the report right away and/or can’t install Adobe Reader your computer, select “Report Viewer” on the “Report Format” section of the Reports Screen. This will launch the report without using Adobe Acrobat.

Still having trouble?

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