ChildWare

ChildWare

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    • About ChildWare
    • State-Specific Software
    • Targeted TA
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    • QUALITY MANAGEMENT
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    • PROVIDER SUPPORT
    • PHL PreK Users
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    • How To Videos
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Troubleshooting

  • How Do I Change My Password?
  • How do I Disable the Pop-up Blocker?
  • How do I search the ChildWare website?
  • Why Can’t I Delete This Child’s Record From the System?
  • Why Can’t I Log In?
  • Why Can’t I Open This Report?
  • Why Did I Get This Error Message?
  • Why Does Nothing Happen When I Click?
  • Why Does The Report Say There Is No Data?
  • Why is my page not fully loading?

Provider Support

  • Provider Support
  • PHL PreK Users
  • Basic Overview
  • How To Guides
  • How To Videos
  • Troubleshooting
  • User Manual
  • PROVIDER SUPPORT
    • ChildWare Documentation

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ALL CLEAR May 16, 2023

Thank you for your ongoing patience and understanding as our parent company PHMC's Information Technology team continues to respond to and rectify the attempted ransomware attack that took place on May 8, 2023. The application has now been turned back on to user access!

Note that users may experience slowness in the application or page errors as there is a higher than normal volume of users accessing the system at this time.

The help desk has also been restored. Moving forward, please use helpdesk@phmc.org to log a help desk ticket. Remember to identify yourself as a ChildWare customer as this application is shared by other PHMC systems.



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