Typically, the first thing you’ll see when you log in to ChildWare is your home page.
At the very top of the page is the Director’s Dashboard which provides a quick overview of the site’s enrollment and billing status.
If you have online applications/inquiry forms enabled, recently submitted applications and/or inquiries will be displayed in the Online Applications section. (ChildWare PLUS feature)
If you are using the Parent Portal, recent data changes made by parents will be displayed in the Parent Change Log. (ChildWare PLUS feature)
Any outstanding reminders will be shown in the Reminders section. Reminders appear on the date you specify and will remain on your home page until dismissed. For more information on using reminders, click here.
Unresolved follow-up items will be displayed in the To Do Items section. For more information on setting up your To Do List, click here.
First, be sure you want to change, rather than reset your password. If you have forgotten your password and need a new one created for you, you need to reset your password by clicking “Forgot Password”. Instructions for that are here.
If you know your password (or have just been assigned a long and complicated password by the system) and want to change it, enter your username and password as usual. Then, instead of clicking “ChildWare”, select “Update Account Information” and follow the instructions to change your password.
If you’re having trouble logging in, take a moment to read the error messages the system is giving you.
Most of the time, the problem is that you mistyped or forgot your password or username. Take a moment to make sure your username and password are entered correctly. Remember that your password is case-sensitive.
If you’ve forgotten your username, click ‘Forgot your username?’ and follow the instructions.
If you’ve forgotten your password, click ‘Forgot your password?’ and follow the instructions.
The most important thing to remember is that if you aren’t sure what your password and/or username is, don’t keep trying to log in. For security reasons, your account will be locked after 5 unsuccessful attempts (this helps block potential hackers). At that point, you will have to contact us to have your account unlocked. Instead, just select ‘Forgot your username?’ or ‘Forgot your password?’ and follow the brief steps that will get you right back into ChildWare and on with your day.
To log in to ChildWare, go to http://www.childware.org using your web browser.
We recommend Google Chrome or Mozilla Firefox.
Enter your User Name and Password
Click “ChildWare” to enter the system.
For solutions to common problems with logging in, click here.